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Ola Essential Compliance Training (Qld)
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Introduction1 / 1
Anti Discrimination0 / 10
State & Federal Law
TEXT· PREREQUISITE
How the Law Looks at Discrimination
TEXT· PREREQUISITE
The 16 Attributes
TEXT· PREREQUISITE
Direct Discrimination
TEXT· PREREQUISITE
Indirect Discrimination
TEXT· PREREQUISITE
How Discrimination Occurs
TEXT· PREREQUISITE
What is Vilification?
TEXT· PREREQUISITE
Avoiding Discrimination
TEXT· PREREQUISITE
Chapter 1 Recap
TEXT· PREREQUISITE
Assessment 1
QUIZ · 4 QUESTIONS· PREREQUISITE
Sexual Harassment0 / 13
Disability Awareness0 / 17
State & Federal Law

State & Federal Law
State Law
The law gives people the right to be treated fairly. In Queensland, everyone is entitled to be treated fairly regardless of their sex (gender), race, age or religion, whether they have an impairment or hold certain political beliefs.
The Queensland legislation that prohibits unlawful discrimination, making unlawful requests for information, sexual harassment, vilification, and victimisation are in the Queensland Anti-Discrimination Act 1991.
The Anti-Discrimination Act 1991 is a beneficial legislation that promotes equality of opportunity for everyone and gives some benefits or remedies injustices to people or classes of people.
You can find out more about the Anti-Discrimination Act 1991 here.
Federal Law
In Australia, it is unlawful to discriminate on the basis of a number of protected attributes including age, disability, race, sex, gender identity and sexual orientation in certain areas of public life, including education and employment.
If you are interested, you can refer to Australia's federal anti-discrimination laws in the following legislation: Disability Discrimination Act 1992 (Cwlth),Age Discrimination Act 2004 (Cwlth), Sex Discrimination Act 1984 (Cwlth) and Racial Discrimination Act 1975 (Cwlth)
Note: You do not need to read the legislation in the links provided to pass this course.
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Introduction1 / 1
Anti Discrimination1 / 10
State & Federal Law
TEXT· PREREQUISITE
How the Law Looks at Discrimination
TEXT· PREREQUISITE
The 16 Attributes
TEXT· PREREQUISITE
Direct Discrimination
TEXT· PREREQUISITE
Indirect Discrimination
TEXT· PREREQUISITE
How Discrimination Occurs
TEXT· PREREQUISITE
What is Vilification?
TEXT· PREREQUISITE
Avoiding Discrimination
TEXT· PREREQUISITE
Chapter 1 Recap
TEXT· PREREQUISITE
Assessment 1
QUIZ · 4 QUESTIONS· PREREQUISITE
Sexual Harassment0 / 13
Disability Awareness0 / 17
How the Law Looks at Discrimination

How the Law Looks at Discrimination
When the law looks at discrimination it considers two things:
Where the discrimination is taking place – that's called the AREA. The discrimination has to take place in a certain location or while something is happening. As an Ola driver, you are at work (the AREA) and supplying a service, where it is illegal for discrimination to occur.
What characteristics are being discriminated against – these are called ATTRIBUTES. The action must be discrimination against an Attribute to be considered discrimination. The Anti-Discrimination Act 1991 prohibits discrimination based on 16 attributes.
For example, one attribute is "age". It is unlawful for someone to be discriminated against because of their age in their place of work.
Let's explore these 16 attributes in more detail...
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Ola Essential Compliance Training (Qld)
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Introduction1 / 1
Anti Discrimination2 / 10
State & Federal Law
TEXT· PREREQUISITE
How the Law Looks at Discrimination
TEXT· PREREQUISITE
The 16 Attributes
TEXT· PREREQUISITE
Direct Discrimination
TEXT· PREREQUISITE
Indirect Discrimination
TEXT· PREREQUISITE
How Discrimination Occurs
TEXT· PREREQUISITE
What is Vilification?
TEXT· PREREQUISITE
Avoiding Discrimination
TEXT· PREREQUISITE
Chapter 1 Recap
TEXT· PREREQUISITE
Assessment 1
QUIZ · 4 QUESTIONS· PREREQUISITE
Sexual Harassment0 / 13
Disability Awareness0 / 17
The 16 Attributes
The 16 Attributes
The Anti-Discrimination Act 1991 prohibits discrimination based on the following 16 ATTRIBUTES.

1. AGE
Discriminating whether a person is young or old.
EXAMPLE: It is unlawful to cancel a booking for a group of elderly people because when on approach to the pickup location you see they are elderly and believe it will likely take more time for the elderly passengers to load into your vehicle.

2. BREASTFEEDING
Discriminating on the basis of breastfeeding.
EXAMPLE: It is unlawful to ask a woman to stop breastfeeding, leave your vehicle or cover herself because she is breastfeeding. It is also unlawful to tell her to breastfeed somewhere else.

3. FAMILY RESPONSIBILITIES
Discriminating based on family responsibility, which includes a person's responsibility to care for or support any member of their immediate family, such as a child, an adopted child, a partner, a parent, or a grandparent.
EXAMPLE: It may be unlawful for a driver to refuse to adjust their journey when the passenger receives a call and says they now have to change their destination to go and help their grandparent who they care for, who has called to say they are unwell.

4. GENDER IDENTITY
Discriminating if a person identifies as a member of the opposite sex, or is of indeterminate sex and seeks to live as a member of a particular sex.
EXAMPLE: It is unlawful to refuse a fare of a transgender person, or make derogatory remarks to them at any time.

5. IMPAIRMENT
Discrimination covers most physical and psychological conditions and includes reliance of a guide, hearing, or assistance dog, wheelchair or other remedial devices, as well as any loss or abnormality of a psychological, physiological or anatomical structure or function.
EXAMPLE: It is unlawful to refuse a vision impaired person travel in your vehicle with their guide dog.

6. LAWFUL SEXUAL ACTIVITY
Discriminating on a person's status as a lawfully employed sex worker, whether or not self-employed.
EXAMPLE: It is unlawful for you to treat rudely or make a derogatory comment to a sex worker based on their profession. It's also illegal for you to refuse to transport a sex worker based on their profession.

7. PARENTAL STATUS
Discriminating against a step-parent, adoptive parent, foster parent, or guardian.
EXAMPLE: It is unlawful to refuse to transport people with children unless there is a safety concern.

8. POLITICAL BELIEF OR ACTIVITY
Discriminating against a political belief or activity, which includes engaging in or refusing to engage in political activity and holding or not holding particular political beliefs.
EXAMPLE: It may be unlawful to speak rudely to a passenger because he has differing political beliefs than you.

9. PREGNANCY
Discriminating against whether a woman is pregnant, or is capable of being pregnant, has expressed a desire to be pregnant, or her perceived likelihood of becoming pregnant.
EXAMPLE: It is unlawful to refuse a fare of a woman because she is pregnant unless there is a safety concern.

10. RACE
Discrimination includes a person’s skin colour, descent, ethnic origin, and nationality or national origin.
EXAMPLE: It is unlawful for you to treat a person of Aboriginal descent differently to a person of Irish descent. It's unlawful for you to make a negative comment towards a passenger due to their race.

11. RELATIONSHIP STATUS
Discrimination of whether a person is single, married, married but separated, divorced, widowed, de facto partner, or civil partner.
EXAMPLE: It is unlawful for a driver to discriminate towards a passenger and say "that's not really your husband as you’re not married, defacto isn't marriage."

12. RELIGIOUS BELIEF OR ACTIVITY
Discrimination includes not holding a religious belief, and not engaging in lawful religious activity.
EXAMPLE: It is unlawful for you to refuse a fare to someone based on their religion.

13. SEX
Discrimination of whether a person is male or female.
EXAMPLE: It is unlawful for you to refuse the fare of a middle-aged man and accept the fare of a pretty young woman based on their sex.

14. SEXUALITY
Discrimination of heterosexuality, homosexuality or bisexuality.
EXAMPLE: If you were to refuse to book a job from a "Gay Day" because the client was homosexual or lesbian, that would be unlawful.

15. TRADE UNION ACTIVITY
Discrimination of trade union activity, which includes whether or not a person is a member of a trade union.
EXAMPLE: If one of your work colleagues is in the union and another is not, it’s unlawful to treat them differently because of this.

16. ASSOCIATION WITH, OR RELATION TO
Association with, or relation to, a person identified on the basis of any of the above attributes – Discrimination of association with any person who has one or more of the attributes referenced in this section.
EXAMPLE: You are rude to a particular coworker as you know he has friends who are sex workers.
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Introduction1 / 1
Anti Discrimination3 / 10
State & Federal Law
TEXT· PREREQUISITE
How the Law Looks at Discrimination
TEXT· PREREQUISITE
The 16 Attributes
TEXT· PREREQUISITE
Direct Discrimination
TEXT· PREREQUISITE
Indirect Discrimination
TEXT· PREREQUISITE
How Discrimination Occurs
TEXT· PREREQUISITE
What is Vilification?
TEXT· PREREQUISITE
Avoiding Discrimination
TEXT· PREREQUISITE
Chapter 1 Recap
TEXT· PREREQUISITE
Assessment 1
QUIZ · 4 QUESTIONS· PREREQUISITE
Sexual Harassment0 / 13
Disability Awareness0 / 17
Direct Discrimination

Anti-discrimination laws promote fairness by prohibiting discrimination, sexual harassment, victimisation and vilification. Unlawful discrimination can be eitherdirect or indirect.
Direct Discrimination
Direct discrimination happens when a person is treated less favourably because of one of the attributes, compared with someone who doesn't have that attribute.
EXAMPLE: A group of Aboriginal men are riding in a vehicle discussing their views on Australia Day and the white Australian Ola driver said “you people are all the same” and “it’s time you got over the past”.
EXAMPLE: An elderly man with a walking frame is waiting for his driver. His driver pulls up nearby and a young lady leans into his car and asks if he is available. He takes the young lady instead of the elderly man. Note: this is also illegal as he has accepted a fare that is not prebooked.
EXAMPLE: An Ola driver is transporting a small group of passengers with opposing political views to his own. When they arrive at the destination he refuses to help unload their baggage and says that next time he won't be picking them up, as he won't have pirate party supporters in his car.
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Ola Essential Compliance Training (Qld)
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Introduction1 / 1
Anti Discrimination4 / 10
State & Federal Law
TEXT· PREREQUISITE
How the Law Looks at Discrimination
TEXT· PREREQUISITE
The 16 Attributes
TEXT· PREREQUISITE
Direct Discrimination
TEXT· PREREQUISITE
Indirect Discrimination
TEXT· PREREQUISITE
How Discrimination Occurs
TEXT· PREREQUISITE
What is Vilification?
TEXT· PREREQUISITE
Avoiding Discrimination
TEXT· PREREQUISITE
Chapter 1 Recap
TEXT· PREREQUISITE
Assessment 1
QUIZ · 4 QUESTIONS· PREREQUISITE
Sexual Harassment0 / 13
Disability Awareness0 / 17
Indirect Discrimination

Indirect Discrimination
Indirect discrimination is not always obvious.
A policy or rule may seem fair because it applies to everyone, but a closer look shows that some people are disadvantaged by it because of an attribute. This is because some people – or groups of people – are unable, or less able, to comply with the policy. If the policy is not reasonable, it may be indirect discrimination.
EXAMPLE: You are renting the car you drive and to ensure the car remains in good condition, you have imposed a rule that no food or drink is to be consumed in the vehicle. You have a passenger who has diabetes and who has told you he needs to eat in the vehicle during the journey. This policy impacts unfairly on this passenger as they have a medical condition and need to eat and drink to maintain their health.
EXAMPLE: All signage in your vehicle is printed in English. Those whose first language isn't English will have trouble reading it.
EXAMPLE: You do not have an approved child restraint available for use in your vehicle. Parents who insist that their children under 7 years of age are in a child restraint are unable to use the vehicle.
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Introduction1 / 1
Anti Discrimination5 / 10
State & Federal Law
TEXT· PREREQUISITE
How the Law Looks at Discrimination
TEXT· PREREQUISITE
The 16 Attributes
TEXT· PREREQUISITE
Direct Discrimination
TEXT· PREREQUISITE
Indirect Discrimination
TEXT· PREREQUISITE
How Discrimination Occurs
TEXT· PREREQUISITE
What is Vilification?
TEXT· PREREQUISITE
Avoiding Discrimination
TEXT· PREREQUISITE
Chapter 1 Recap
TEXT· PREREQUISITE
Assessment 1
QUIZ · 4 QUESTIONS· PREREQUISITE
Sexual Harassment0 / 13
Disability Awareness0 / 17
How Discrimination Occurs

How Discrimination Occurs
Discrimination can be pre-meditated and intentional, or it can be quick, unintentional comments.
Let's have a look at Barry and Muhammad. They are both Ola drivers and have known each other for two years. Barry is a well-meaning man who has given Muhammad the nickname "Towel Head' as Muhammad wears a turban.
He often refers to Muhammad and all his "Towel Head" mates. He makes fun of Muhammad's religious practices at times as well. Whilst Barry has had no hard feelings towards Muhammad, his remarks are discriminatory against Muhammad's religion and are unlawful.
A person's actions can be discriminatory even if they had no intention of discriminating.
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Introduction1 / 1
Anti Discrimination6 / 10
State & Federal Law
TEXT· PREREQUISITE
How the Law Looks at Discrimination
TEXT· PREREQUISITE
The 16 Attributes
TEXT· PREREQUISITE
Direct Discrimination
TEXT· PREREQUISITE
Indirect Discrimination
TEXT· PREREQUISITE
How Discrimination Occurs
TEXT· PREREQUISITE
What is Vilification?
TEXT· PREREQUISITE
Avoiding Discrimination
TEXT· PREREQUISITE
Chapter 1 Recap
TEXT· PREREQUISITE
Assessment 1
QUIZ · 4 QUESTIONS· PREREQUISITE
Sexual Harassment0 / 13
Disability Awareness0 / 17
What is Vilification?

What is Vilification?
In Queensland, vilification is a public act that has the potential to incite hatred towards, serious contemptfor or severely ridicule a person or group of people on the basis of their race, religion, sexuality, or gender identity.
A public act of vilification is any form of communication about someone in public. This can occur through your words, actions, gestures or written communication; printing and displaying notices; broadcasting, telecasting or screening content that vilifies someone; playing recorded electronic material in the presence of someone or wearing or displaying clothing, signs, flags, emblems or insignia that incites hatred towards another person or group of people.
Some examples of vilification include:
Yelling out derogatory comments in public about someone's gender identity.
Wearing a t-shirt with a negative message about a certain type of sexuality.
Bumper stickers that are ridiculing a particular religion.
Leaflets available to passengers who ride in your vehicle that displays contempt for a specific nationality.
Derogatory comments or posts on social media platforms and in group chats.
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Introduction1 / 1
Anti Discrimination7 / 10
State & Federal Law
TEXT· PREREQUISITE
How the Law Looks at Discrimination
TEXT· PREREQUISITE
The 16 Attributes
TEXT· PREREQUISITE
Direct Discrimination
TEXT· PREREQUISITE
Indirect Discrimination
TEXT· PREREQUISITE
How Discrimination Occurs
TEXT· PREREQUISITE
What is Vilification?
TEXT· PREREQUISITE
Avoiding Discrimination
TEXT· PREREQUISITE
Chapter 1 Recap
TEXT· PREREQUISITE
Assessment 1
QUIZ · 4 QUESTIONS· PREREQUISITE
Sexual Harassment0 / 13
Disability Awareness0 / 17
Avoiding Discrimination

Avoiding Discrimination
You can avoid discriminatory actions by...
Respecting differences.
Treating passengers appropriately and adopting behaviours that avoid discrimination and harassment.
Educating yourself about the law, understanding what discrimination, harassment and vilification are so you can avoid those behaviours. (That’s what you are doing right now!)
Knowing the facts instead of stereotyping others and forming a negative judgement.
Treating people as individuals.
Being aware of your attitudes and actions.
Choosing your words carefully and limiting the use of slang words.
Showing kindness and acceptance.
If you believe any of your company policies may cause indirect discrimination, talk to someone in charge of policies at Ola.
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Introduction1 / 1
Anti Discrimination8 / 10
State & Federal Law
TEXT· PREREQUISITE
How the Law Looks at Discrimination
TEXT· PREREQUISITE
The 16 Attributes
TEXT· PREREQUISITE
Direct Discrimination
TEXT· PREREQUISITE
Indirect Discrimination
TEXT· PREREQUISITE
How Discrimination Occurs
TEXT· PREREQUISITE
What is Vilification?
TEXT· PREREQUISITE
Avoiding Discrimination
TEXT· PREREQUISITE
Chapter 1 Recap
TEXT· PREREQUISITE
Assessment 1
QUIZ · 4 QUESTIONS· PREREQUISITE
Sexual Harassment0 / 13
Disability Awareness0 / 17
Chapter 1 Recap

Here is a summary of what you've learned about Anti-Discrimination. It's helpful to review these summary points before sitting the quiz.
Key Learning
Everyone is entitled to be treated fairly. The Queensland Anti-Discrimination Act 1991prohibits discrimination based on the following 16ATTRIBUTES:
Age
Breastfeeding
Family Responsibilities
Gender Identity
Impairment
Lawful Sexual Activity
Parental Status
Political Belief or Activity
Pregnancy
Race
Relationship Status
Religious Belief or Activity
Sex
Sexuality
Trade Union Activity
Association with, or relation to, a person identified on the basis of any of the above attributes.
Key Learning
As an Ola driver, and the provider of the service your passenger is receiving, it is your responsibility to ensure they do not experience any discrimination from you.
Key Learning
Unlawful discrimination can be either direct orindirect.
Direct discrimination happens when a person is treated less favourably because of one of the attributes, compared with someone who doesn't have that attribute.
Indirect discrimination is not always obvious. A policy or rule may seem fair because it applies to everyone, but a closer look shows that some people are disadvantaged by it because of an attribute.
Key Learning
A person's actions can be discriminatory even if they had no intention of discriminating. Be careful of your words and actions.
Key Learning
In Queensland, vilification is a public act that has the potential to incite hatred towards, serious contemptfor or severely ridicule a person or group of people on the basis of their race, religion, sexuality, or gender identity.
Key Learning
You can avoid discriminatory actions by:
Respecting differences.
Treating passengers appropriately.
Educating yourself about what discrimination, harassment and vilification are.
Knowing the facts instead of stereotyping others.
Treating people as individuals.
Being aware of your attitudes and actions.
Choosing your words carefully and limiting the use of slang.
Speaking up if your company policies cause indirect discrimination.
Showing kindness and acceptance.

Ready to start the first assessment?
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